Policies

Payment Policy

SRMC accepts cash, check or credit/debit card payment at time of service.  Checks returned by the bank will be subject to an additional $45 fee.

Cancellation Policy

SRMC has a 24-hour cancellation policy.

We value your time and hope that you value our time as well.

Missed appointments and appointments cancelled with less than 24 hours notice affect our community of clients as well as our practitioners.  So that we have adequate time to fill a vacant spot, we request that you call in your cancellation as early as possible.

To cancel an appointment, please call the office at 206.284.8389.  Please do NOT email your cancellation request.

If you are unable to keep your appointment and do not cancel within 24 hours, you will be charged according to the following guidelines:

• With less than 24 hours notice of a cancellation we will charge half the session price.
• If you do not show up for you appointment you will be charged the full price of the session.
• If you arrive late to your appointment you will be charged the full session price and the appointment will end at the scheduled time.
• If you are using a gift certificate and give less than 24 hours notice or do not show up for your session, the gift certificate will be forfeit.

Reminder Calls

We make reminder calls one or two days prior to your appointment as a courtesy.  Please let us know the best phone number to use for reminder calls, as well as if you prefer reminders to be made via email or text message.

You are responsible for remembering your scheduled appointment.  In the event that you do not receive a reminder call or notification, the responsibility of attending and paying for your appointment is still up to you.  If you miss an appointment that you scheduled, you will be expected to pay for the missed appointment.

Insurance Reimbursement

We are happy to provide you with a receipt for the session, which you may submit to your insurance company for reimbursement.  The receipt will include the license numbers, billing codes, and any other information specific to your session and the needs of the insurance company.  Check with your insurance company to find out if Massage or Reflexology are covered and how to properly submit your paperwork.

Information Privacy Practices

Your personal information is held confidential by Seattle Reflexology.

Record Retention

Records will be maintained in a confidential manner and will be secured in a locked file when not in use by the practitioner.

Client Rights

Clients may request in writing to see or obtain a copy of their records. Clients may request that corrections be made if they identify errors or mistakes. Access to records will be made during regular business hours within 10 days of receipt of written request. A fee may be charged for copying and sending requested records. Requested records are sent standard U.S. mail unless the client requests they be sent via express mail (at the client’s expense).

Use of Records

The practitioner will maintain records. No records or information shall be released without the written authorization of the client, unless compelled by law.

Disclosure of Records

At no time are client records and information released to anyone without written request and release from the client, unless compelled by law (such as subpoenas). At no time are client records sent electronically (email or fax) to anyone unless compelled by law.

Information Retention

Client files are retained for seven years before being destroyed.  During this period the client retains the right to request and pay for copies of the file at current copying rates set forth by SRMC.