Policies


Payment Policy

SRMC accepts cash, check or credit/debit card payment at time of service.  Checks returned by the bank will be subject to an additional $45 fee.

Reminder Calls

We typically make reminder calls one or two days prior to your appointment as a courtesy.  Please let us know the best way to reach you for this purpose (phone, email or text).

You are responsible for remembering your scheduled appointment.  In the event that you do not receive a reminder call or notification, the responsibility of attending and paying for your appointment is still up to you.  If you miss an appointment that you scheduled, you will be expected to pay for the missed appointment.

Insurance Reimbursement

We are happy to provide you with a receipt for the session, which you may submit to your insurance company for reimbursement.  The receipt will include practitioner license numbers, billing codes, and any other information specific to your session and the needs of the insurance company.  Check with your insurance company to find out if Massage or Reflexology are covered and how to properly submit your paperwork.

Some insurance companies require that you have a diagnosis code in order to be reimbursed. If this is the case for your insurance company, you will need to obtain a referral from your Primary Doctor, Naturopath, or Chiropractor, as it is illegal for massage therapists to generate diagnosis codes.

Information Privacy Practices

Your personal information is held confidential by Seattle Reflexology.

Record Retention

Records will be maintained in a confidential manner and will be secured in a locked file when not in use by the practitioner.

Client Rights

Clients may request in writing to see or obtain a copy of their records. Clients may request that corrections be made if they identify errors or mistakes. Access to records will be made during regular business hours within 10 days of receipt of written request. A fee may be charged for copying and sending requested records. Requested records are sent standard U.S. mail unless the client requests they be sent via express mail (at the client’s expense).

Use of Records

The practitioner will maintain records. No records or information shall be released without the written authorization of the client, unless compelled by law.

Disclosure of Records

At no time are client records and information released to anyone without written request and release from the client, unless compelled by law (such as subpoenas). At no time are client records sent electronically (email or fax) to anyone unless compelled by law.

Information Retention

Client files are retained for seven years before being destroyed.  During this period the client retains the right to request and pay for copies of the file at current copying rates set forth by SRMC.

This school is licensed under Chapter 28C.10RCW.
Inquiries or complaints regarding this private vocational school may be made to: Workforce Board,
128-10th Ave. SW, Box 43105, Olympia, WA 98504 - Phone: 360-709-4600 - Web: wtb.wa.gov

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