Policies
Payment Policy
SRMC accepts cash, check or credit/debit card payment at time of service. Checks returned by the bank will be subject to an additional $45 fee.
Reminder Emails / Texts
You will be notified by email when you have made an appointment. If you don’t receive a notification after making an appointment, please let us know. You will receive two automatically generated reminders prior to your appointment.
Ultimately, you are responsible for remembering your scheduled appointment. If you miss an appointment that you scheduled, you will be expected to pay for the missed appointment.
Insurance Reimbursement
We are happy to provide you with a receipt for the session, which you may submit to your insurance company for reimbursement. The receipt will include practitioner license numbers, billing codes, and any other information specific to your session and the needs of the insurance company. Check with your insurance company to find out if reflexology or massage are covered and how to properly submit your paperwork.
Some insurance companies require that you have a diagnosis code in order to be reimbursed. If this is the case for your insurance company, you will need to obtain a referral from your Primary Doctor, Naturopath, or Chiropractor, as it is illegal for reflexologists and massage therapists to generate diagnosis codes.
Information Privacy Practices
Your personal information is held confidential by Seattle Reflexology.
Record Retention
Records will be maintained in a confidential manner and will be secured in a locked file when not in use by the practitioner.
Client Rights
Clients may request in writing to see or obtain a copy of their records. Clients may request that corrections be made if they identify errors or mistakes. Access to records will be made during regular business hours within 10 days of receipt of written request. A fee may be charged for copying and sending requested records. Requested records are sent standard U.S. mail unless the client requests they be sent via express mail (expedited records will be sent at the client’s expense).
Use of Records
The practitioner will maintain records. No records or information shall be released without the written authorization of the client, unless compelled by law.
Disclosure of Records
At no time are client records and information released to anyone without written request and release from the client, unless compelled by law (such as subpoenas). At no time are client records sent electronically (email or fax) to anyone unless compelled by law.
Information Retention
Client files are retained for at least seven years before being destroyed. During this period the client retains the right to request and pay for copies of the file at current copying rates set forth by SRMC.